Privacy Policy

Last updated: 26 July 2026

This policy explains what personal data we collect when you visit lou-ji.com, pre-order a LouJi™ machine or contact us, why we collect it, and the rights you have over it. We keep it in plain language, the way we would explain it to a guest.

1. Who we are

The website lou-ji.com and the LouJi™ brand are operated by LouEnterprises Ltd, registered in the Republic of Bulgaria under company number (EIK) 208507534, with registered address at zh.k. Malinova Dolina, bl. 29, entr. C, fl. 8, app. 49, Studentski district, 1700 Sofia, Bulgaria.

For anything related to your data, write to hey@lou-ji.com.

2. What we collect

• Order and checkout data. When you pre-order, we collect your name, email address and shipping details. Payment is processed entirely by Stripe; we never see or store your card number.
• Pre-order and launch list forms. Your name and email when you reserve a machine or join the launch list.
• Messages. Whatever you send us by email, WhatsApp or phone, so we can reply and take care of your order.
• Cookies and advertising data. Only if you tap Allow on our cookie banner, the Meta Pixel records how you use the site and which orders complete, so our advertising reaches the right people. See section 4.
• Technical data. Our hosting provider keeps standard server logs, such as IP address and browser type, for security and reliability.

3. Why we use it

• To fulfil your order (performance of a contract): confirming your pre-order, allocating Founders numbers, invoicing the balance, arranging delivery.
• To keep you informed (contract and legitimate interest): production updates, delivery windows and service messages about your order.
• Marketing emails (consent): only if you joined the launch list. Every email includes an unsubscribe link.
• Advertising measurement (consent): understanding which ads lead to visits and orders, via the Meta Pixel.
• Security and operations (legitimate interest): keeping the site running and protecting it from abuse.

We never sell your personal data.

4. Cookies and your choice

On your first visit we ask before setting any tracking. If you tap Allow cookies, we load the Meta Pixel, which sets cookies such as _fbp and shares events like page views and purchases with Meta Platforms for advertising measurement. If you tap Decline, no tracking loads at all. Either way, we store your choice in your browser (key louji_consent) so we never ask twice, plus a small technical key that prevents a completed order being counted twice.

5. Who we share data with

• Stripe, our payment processor, for checkout and refunds.
• Meta Platforms, for advertising measurement, only after your consent.
• Vercel, which hosts this website.
• Carefully chosen service providers, such as email tools, acting on our instructions as processors.

6. International transfers

Some of these providers are based in the United States. Where data leaves the European Economic Area, it is protected by EU-approved safeguards such as Standard Contractual Clauses or the EU-US Data Privacy Framework, where the provider is certified.

7. How long we keep it

Order and invoicing data is kept for as long as accounting and tax law requires. Launch list data is kept until you unsubscribe. Your cookie choice stays on your device until you clear it or change it above.

8. Your rights

Under the GDPR you can ask us at any time to access, correct, delete or export your data, to restrict or object to how we use it, and to withdraw any consent you have given. Just email hey@lou-ji.com and we will handle it promptly. You also have the right to complain to your local data protection authority; in France, that is the CNIL.

9. Children

Our site and products are not directed at anyone under 16, and we do not knowingly collect their data.

10. Changes to this policy

If we change this policy, we will update it here with a new date. Significant changes affecting your order will be communicated by email.